An AI SDR for plumbing companies

Why plumbing websites lose good jobs

Most plumbing enquiries arrive when nobody can answer them properly. Your techs are on jobs, the office is on the phone, or it's after hours. A visitor with a leaking water heater or a slow drain looks at your site, can't get a quick answer, and moves on to the next result.

A contact form doesn't fix that. It asks for a name and number and tells the visitor nothing. You get a thin lead with no idea whether it's a $150 drain call or a full repipe, and you call back hours later.

What KituSDR does on your plumbing website

• Engages visitors right away. It starts the conversation and answers common questions using the content you provide: services, service area, hours, pricing guidance you publish, warranties and policies.
• Qualifies the job. It asks your questions in a natural order: what's happening, how urgent it is, where the property is, whether they own or rent, and when they need the work done.
• Captures lead details. Name, phone, email and the job summary, so your team knows what they're calling about.
• Moves ready leads to a meeting. Qualified visitors are sent to your existing booking link so they can pick a time the way they already do with you.

Questions a plumbing SDR should ask

You decide the qualifying questions. Common ones for plumbing companies:

1. What do you need help with: a leak, a drain or sewer issue, a water heater, fixtures, or a renovation?
2. Is water actively leaking right now?
3. What's the address or postal/ZIP code? (So you only chase jobs in your service area.)
4. Is it a house, condo or commercial property, and do you own it?
5. When do you need the work done: today, this week, or you're planning ahead?
6. For water heaters: tank or tankless, gas or electric, and roughly how old?
7. What's the best number and email to reach you?

Those answers mean the first callback is a real conversation, not a "so, what's going on?" call.

Emergencies and safety

KituSDR answers from the knowledge you give it. If you add your emergency line and your safety guidance (for example, where to shut off the main water valve), it can point urgent visitors to them. It does not diagnose plumbing problems, quote firm prices or promise arrival times. Those stay with your team.

What KituSDR does not do

We'd rather be clear up front:

• It does not check your technicians' availability or dispatch jobs.
• It does not confirm bookings itself. Visitors book through your own booking link.
• On your website, it works by chat.

If you need software that writes jobs straight into your dispatch board, KituSDR isn't that. If you want your website to qualify visitors and move the good ones toward a booking, it is.

How it works

1. Add your business knowledge. Services, service area, hours, the prices you're happy to share, and your policies.
2. Set your qualifying questions and the booking link you already use.
3. Add KituSDR to your website.
4. Review your leads with the details each customer gave.

Also built for

HVAC companies · Roofing companies