Refund & Cancellation Policy

1. Seven-day first-payment refund

If KituSDR is not right for your business, email [email protected] within seven calendar days of your first successful subscription payment to request a full refund of that payment. This applies to your first monthly or annual subscription payment for the business. There is no conversation, token, voice or video usage threshold for this first-payment refund.

The seven-day window starts when the first payment succeeds, not when you first log in or finish setup. Requests must be received within that window. Repeat signups or duplicate accounts do not create a new first-payment refund entitlement for the same business.

2. How to request it

Email [email protected] from your account email address, with the subject 'KituSDR refund request'. Include your workspace/business name and, if available, your Stripe invoice or payment reference. Please do not email full card details, passwords or API keys.

We may ask for information reasonably necessary to locate the payment and verify that you are authorized to request the refund. Canceling in the billing portal is not, by itself, a refund request. Refunds are reviewed and processed by a person; the AI assistant cannot issue or approve them.

3. Renewals and partial periods

Monthly and annual renewal payments are non-refundable except for billing errors or where applicable law requires a refund. Cancel before the renewal date if you do not want the next charge. Unused days, unused monthly allowances, early cancellation and unused portions of an annual period do not qualify for prorated refunds outside the first-payment window, unless required by law.

4. Canceling your subscription

Open Billing in your KituSDR workspace, select 'Manage in Stripe' and cancel the subscription before its next renewal. Normal cancellation stops the next renewal and takes effect at the end of the current paid period. Your workspace shows the period end date. You can also contact [email protected] for help.

If your first payment is refunded, the associated subscription and paid access may end when the refund is processed. Save or request an export of important records before closing your account. Account deletion is a separate request governed by the Privacy Policy.

5. Refund processing

Approved refunds are returned through Stripe to the original payment method where supported. The time until funds appear depends on Stripe, your bank and the payment method. We cannot guarantee the bank's posting date. Refunds are made in the original transaction currency; any exchange-rate difference or separate bank fee is controlled by your provider.

6. Billing errors and unauthorized charges

Contact us promptly if you believe a charge was duplicated, incorrect or unauthorized, even if the seven-day first-payment window has passed. We will investigate and correct verified billing errors. If you suspect your payment method or account is compromised, also contact your bank and secure your account.

7. Your legal rights

This Policy does not limit any mandatory cancellation, cooling-off, refund or other consumer right that applies to you. If a law gives you greater protection, that law prevails. Contact [email protected] about your request or any uncertainty about the policy.