Terms of Service

1. Who we are and this agreement

KituSDR is operated by Greenpeas Inc, Ontario, Canada (KituSDR, we, us). These Terms apply to our website, subscription workspace, AI assistants and related services. By creating an account or subscribing, you agree to these Terms and the plan details shown at checkout. Our Privacy Policy explains personal information handling, and our Refund Policy forms part of these Terms.

You must be at least 18 and have authority to accept these Terms for the business using the service. If a signed agreement with Greenpeas Inc expressly changes these Terms, that agreement controls to the extent of the conflict.

2. What the service provides

KituSDR helps businesses answer visitor questions using supplied knowledge, collect lead information and manage sales conversations. Features depend on your plan and the current product description. The website embed currently supports chat. Voice and AI-avatar video are available in the owner Agent Studio, subject to displayed session and usage limits; an owner Studio feature does not mean the feature is available in a customer website embed.

Third-party CRM, calendar or email actions are available only when an integration is actually connected and supported. A saved lead, demo request or booking link does not itself confirm a meeting, an email delivery or an external CRM update. We may improve the service, but unreleased features and roadmap statements are not purchase commitments.

3. Your account

Provide accurate account and billing details, protect your credentials and use only accounts you are authorized to access. You are responsible for activity by your authorized users. Tell us promptly if you suspect account compromise. Do not share or resell account access outside your subscribed business without our agreement.

4. Prices, billing and renewal

Prices are in US dollars unless checkout expressly states otherwise. Any applicable taxes shown at checkout are additional. Monthly subscriptions are charged for one month; annual subscriptions are charged upfront for a full year. An advertised monthly equivalent for annual billing is not a monthly payment arrangement.

Your subscription automatically renews for the same billing interval until canceled. By subscribing, you authorize Stripe to process the initial payment and recurring renewals. The price, interval and total payable are displayed before payment. We will give notice before a subscription price change takes effect for a future renewal; it does not change a period already paid for.

Failed or overdue payments may interrupt paid access. Contact us about an incorrect or duplicate charge. We do not collect full card details through our application; Stripe handles payment processing.

5. Usage allowances

Conversation, token, voice and video allowances are those stated for your plan. They reset at the start of each UTC calendar month, including for annually billed subscriptions. Annual billing does not create an annual usage pool. Unused allowances do not roll over, and deleting a conversation does not restore usage.

Preview sessions can count toward usage. Voice is measured while connected, including silence or waiting. Video allowances include the speech used during the video session. An attempted session may reserve its displayed maximum duration; failed attempts can consume reserved allowance. Session length and additional testing limits are disclosed in the product. When an allowance is reached, usage may be blocked; we do not automatically charge overages.

6. Cancellation and refunds

Cancel before the next renewal through the Stripe billing portal in your workspace. Cancellation normally takes effect at the end of the current paid period, with access continuing until then. It does not, by itself, request or issue a refund.

A refund of your first subscription payment is available if you contact [email protected] within seven calendar days of that payment. This applies to both monthly and annual first payments. Renewal payments and unused partial periods are non-refundable except for billing errors or where applicable law requires otherwise. See the Refund Policy for how to request a refund. Mandatory consumer rights are not restricted by these Terms.

7. AI limitations and human review

Kitu is an AI assistant, not a human sales representative. Voices and avatars may be AI-generated. AI output can be incomplete or incorrect even when it appears confident. Review your knowledge sources, test your assistant and verify important claims, recommendations and actions with a person.

Do not rely on the assistant for legal, medical, financial, emergency or other regulated professional advice. We do not guarantee leads, conversion rates, revenue, profits, uninterrupted availability or specific response times. Content from a knowledge document is not independently verified by us.

8. Your content and visitors

You retain your rights in the content you upload. You grant us the limited rights needed to host, process and transmit that content to provide and secure the service, including through the service providers described in the Privacy Policy. You must have the rights and legal basis needed for every website, document, image and personal detail you provide.

You are responsible for your business's visitor notices, lawful data collection, AI disclosure and any required consent for voice, recording, marketing or third-party integrations. Do not upload payment card data, account passwords, identity documents, health records or other sensitive information that is unnecessary for sales assistance. Do not publish confidential material in visitor-accessible knowledge sources.

9. Acceptable use

Use KituSDR lawfully and respect others' privacy and intellectual property.

• Do not send spam, unsolicited unlawful outreach, fraudulent offers or deceptive impersonation.
• Do not bypass access controls, usage limits, billing checks or security protections.
• Do not scrape other customers' data or try to obtain secrets through an assistant.
• Do not upload malware, infringing content or content you lack authority to process.
• Do not use an avatar or voice to imply a real person's endorsement or participation without permission.

10. Third-party services

AI, payment, email, media transport and hosting services are provided in part by third parties. Their availability and terms can affect a connected feature. You are responsible for any separate accounts or permissions you connect. Our Privacy Policy describes the provider categories involved; a paid plan does not guarantee an integration that is not currently supported.

11. Suspension and termination

We may restrict access when reasonably necessary to address non-payment, misuse, a security incident or a legal requirement. Where practical, we will explain the issue and allow you to resolve it. You can request account closure or a data export by contacting us. Export important records before closing your account. Retention and deletion are described in the Privacy Policy.

12. Liability

To the extent permitted by applicable law, the service is provided as available without a promise that AI output will be accurate or fit every business purpose. Neither party is responsible for indirect or consequential business losses, including lost profits, arising from use of the service. Our aggregate liability relating to the service is limited to the subscription fees you paid us in the twelve months before the event giving rise to the claim.

These limits do not exclude liability that cannot legally be excluded, or liability for fraud or willful misconduct. Nothing in these Terms takes away mandatory consumer protections or other non-waivable rights.

13. Changes and governing law

We will post updated Terms with a revised effective date and provide notice of material changes where appropriate or required. Changes are prospective and do not remove an existing mandatory right or an already approved refund. If you do not agree to a material change, you can stop using the service and cancel renewal.

Ontario law and the applicable federal laws of Canada govern these Terms, subject to mandatory laws and rights that apply where you live. Before starting a dispute, contact us so we can try to resolve it. Any court proceedings are subject to applicable jurisdiction and consumer protection requirements.

14. Contact

Questions about these Terms, your subscription or account should be sent to [email protected]. Our legal operator and mailing address are shown below.